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Refund Policy

Last updated: July 31, 2026

1. Overview

Life Focus, LLC operates SceneFlow Studio and wants you to be completely satisfied with your purchase. This Refund Policy outlines when and how you can request a refund.

Payment Processing: All payments and refunds are processed by Whop, our Merchant of Record, handles payment processing, tax calculation, and compliance on our behalf. Sales tax, VAT, or GST collected at the time of purchase will be refunded proportionally with any approved refund.

2. Subscription Refunds

2.1 Try the studio with Explorer

The $9 Explorer pack is the way to evaluate SceneFlow before a subscription. Starter, Pro, and Studio are billed for a production period. You may cancel anytime so the next renewal does not charge. Access continues until the end of the period already paid for.

2.2 Unused subscription credits, first 7 days

A new monthly or annual subscription is refundable within 7 days of the initial purchase only when no subscription credits from that grant have been used. After any generation spends those credits, the current period is non-refundable.

2.3 Renewals and annual plans

Renewal charges are non-refundable. Annual subscriptions are not prorated. Cancel before the renewal date to stop the next term. You may keep using the Service until the end of the term already paid for.

3. One-Time Purchases

3.1 Explorer ($9 pack)

The Explorer one-time purchase is refundable within 7 days if no credits from that pack have been used. Once credits are consumed, refunds are not available. Unused Explorer credits expire 90 days after purchase.

3.2 Add-on credit packs

Add-on packs ($25, $100, and $250) are refundable within 7 days if no credits from that pack have been used. Partial refunds are not available for a pack that has been used. Each pack expires 12 months after its own purchase.

4. Non-Refundable Situations

Refunds are NOT available in the following situations:

  • Any credits from that subscription grant or pack have already been used
  • Account was terminated due to Terms of Service violation
  • The charge is a subscription renewal
  • Request is made after the 7-day window
  • Fraudulent or abusive refund requests

5. How to Request a Refund

To request a refund:

  1. Email support@sceneflowai.studio with subject line "Refund Request"
  2. Include your account email address and order/transaction ID
  3. Briefly explain the reason for your refund request
  4. We will respond within 2 business days

Alternatively, you can request a refund directly through the Whop customer portal if you received an invoice link from Whop.

6. Refund Processing

  • Approved refunds are processed within 5-10 business days
  • Refunds are issued to the original payment method
  • Upon refund, any associated credits are immediately revoked
  • Your account access may be downgraded to the free tier

7. Cancellation vs. Refund

Cancellation: Stops future billing. You keep access until the end of your paid period.

Refund: Returns your money. Access and credits are immediately revoked.

To cancel your subscription without requesting a refund, go to Settings → Billing → Cancel Subscription in your dashboard.

8. Exceptions and Disputes

If you believe you are entitled to a refund outside of these guidelines due to technical issues or service outages, please contact us with details. We review each case individually. For payment disputes, Whop, our Merchant of Record, handles chargebacks per its policies.

9. Contact

Life Focus, LLC
2900 W Anderson Ln, Suite C200, Austin, TX 78757, United States
Support and Billing Inquiries: support@sceneflowai.studio
Website: https://sceneflowai.studio